Return and Refund Policy

Thank you for choosing Dream Preserved Roses. We strive to provide high quality products and services to our customers. Please review our refund and exchange policy carefully before making a purchase. By completing a transaction on our website, you acknowledge and agree to the following terms:

No Refund or Exchange: Due to the nature of our products, we do not offer refunds or exchanges. Once a purchase is made, it is considered final and non refundable.

Nature of the Product: Preserved roses are real roses that have undergone a special preservation process to maintain their natural beauty and longevity. They require minimal care and can last for several months or even years if handled and cared for properly. We encourage you to carefully review the product descriptions and specifications before making a purchase.

Accurate Product Descriptions: We make every effort to provide accurate and detailed product descriptions, including dimensions, materials, and other relevant specifications. Additionally, we strive to present high quality images or videos to help you make informed purchasing decisions. If you have any questions about a product, please contact our customer support team before placing an order.

Exceptional Circumstances: In the event that you receive a damaged or defective product, please contact our customer support team within 15 days of receiving your order. We will assess the situation on a case by case basis and may provide a resolution, such as a replacement or repair, at our discretion.

Customer Satisfaction: We value your satisfaction and aim to provide excellent customer service. If you have any questions or concerns about your purchase, please reach out to our customer support team. We will do our best to address any issues and find a satisfactory solution within the limits of our policy.

Please note that this policy applies to purchases made on our website www.dreampreservedroses.com. For purchases made through other platforms or third party sellers, their respective refund and exchange policies may apply.

We reserve the right to modify or update this policy at any time without prior notice. It is your responsibility to review the policy periodically to stay informed of any changes.

If you have any questions or need further clarification, please contact our customer support team.

By proceeding with a purchase, you indicate that you have read, understood, and agreed to our refund and exchange policy.

Thank you for your understanding and support.

Dream Preserved Roses